Last Updated: 25 November 2025

We provide support to help clients with service-related queries, updates, and project communication.

1. Support Hours

• Monday to Saturday
• 10:00 AM to 7:00 PM (IST)
• Sunday: Closed (emergency cases only)

2. Support Channels

• Email: official@marketnexis.com
• Phone: +91 9304132094
• WhatsApp (project-specific)
• Google Meet / Zoom (scheduled)

3. Response Time

• Email: 12–24 hours
• WhatsApp: 1–12 hours
• Project updates: Within agreed timeline

4. What Support Includes

• Project updates
• Technical guidance
• Reporting support
• Issue clarification
• Revision communication

5. What Support Does NOT Include

• Free extra revisions
• New feature requests
• Additional work outside project scope
• Third-party platform issues
• Ad approval guarantees